This document establishes the procedure for the relationship between Maxim Mikhaylovich Sankovich (hereinafter referred to as the “Contractor”) and a legal entity, individual, or individual entrepreneur (hereinafter referred to as the “Customer”) ordering the service provided by the Contractor (hereinafter referred to as the “Service”).
The mutual obligations of the Contractor and the Customer are established in the Service Agreement.
Provision of Services
To receive the Service, the Customer must contact the Contractor by phone at +375(29)9299184 or by email at hello@cnr.agency and provide a technical brief.
Based on the analysis of the Customer’s request, the Contractor develops and agrees with the Customer the cost estimate for the Service and the work schedule.
The Contractor develops the website in accordance with the agreed design, technical specifications, and work schedule. The work is carried out in stages and is coordinated with the Customer.
Upon completion of the website development, it is transferred to the Customer. If necessary, the Contractor assists in populating the Customer’s website with information. The Contractor and the Customer jointly test the website and make changes based on the Customer’s feedback.
The Contractor undertakes to provide free warranty maintenance for the website for a period of 3 months from the date of its transfer to the Customer.
In the event that the Contractor has not provided the Service, the Customer should contact the technical support service by phone at +375 (29) 9299184 or by email at hello@cnr.agency.
Payments
By bank card. The Customer can pay for the Services online by bank card through the WEBPAY system.
The secure WEBPAY server establishes an encrypted connection via the secure TLS protocol and confidentially accepts the customer’s payment card data (card number, cardholder name, expiration date, and CVC/CVC2 card verification number).
After making payment using a bank card, it is necessary to keep the received card receipts (payment confirmations) for reconciliation with the card account statement (to confirm transactions in case of disputes).
After the payment is processed, a payment confirmation will be sent to the Customer’s email address.
View a sample payment confirmation.
When paying by bank payment card, the refund is made to the card used for payment.
By bank transfer. For legal entities, payment for the Services is possible via bank transfer. For consultation regarding bank transfer, the Customer can contact the Service Provider at hello@cnr.agency or by phone at +375 (29) 9299184.
In case of the Customer’s refusal of the Service during its provision, the Customer pays for the Services actually rendered.
Upon positive testing results, the final settlement is conducted. The Customer pays the actual cost of the Services provided.
Dispute Resolution
In case of non-performance or improper performance by the Contractor of the obligations stipulated in the Agreement on the provision of Services, the Customer has the right to submit a written claim to the Contractor.
The Contractor considers the Customer’s claims in accordance with the legislation of the Republic of Belarus.
Disputes related to the Agreement on the provision of Services that cannot be resolved by the Parties through negotiations, as well as in the procedure for considering claims, are considered in court in accordance with the legislation of the Republic of Belarus.